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FWD expands Insurance Solutions Centres in Sheung Wan to Street Level

Media OutReach Kamis, 15 Maret 2018 15:57 WIB
HONG KONG, CHINA - Media OutReach
- 15 March 2018 - FWD Hong Kong today announced the expansion of
its Insurance Solutions Centre in Sheung Wan from the first floor
to ground floor. The expanded centre will provide the general
public with more convenient access to FWD's services, as well as
additional counters and meeting facilities.










Vera Chow, Chief Customer Experience Officer of FWD Hong Kong,
commented, "Realising our vision of changing the way people feel
about insurance, we offer our customers with a diversity of service
options so that they can stay in touch with us and get things done
conveniently. The expansion of our Sheung Wan centre to the street
level will make our insurance services more accessible by our
customers and the public at large."










FWD has six Insurance Solution Centres across Hong Kong, which
served over 90,000
visitors in 2017, a 14% year-on-year increase.
Frontline staff at all Insurance Solutions Centres are licensed to
handle both life and general insurance enquiries, and are able to
offer a comprehensive range of insurance services, such as general
insurance and policy enquiry, financial needs analysis, claims
processing, policy renewal, account value withdrawal and premium
payment. At the centres in Sheung Wan and Quarry Bay, customers
will even be able to submit claims and receive cheque payments
within a mere 30 minutes (instead of 5 days formerly) for claims on
personal accident insurance policies for amounts up to HKD$20,000[1]



.

In addition to the six Insurance Solutions Centres, t
he
breadth of FWD Hong Kong's multiple touch-points, online-to-offline
services also include a 24-hour
service
hotline
(+852 3123 3123
)
, FWD eServices web portal and mobile app, chatbot aided live chat,
and claims ambassadors.



[1]



The service is made available to Personal Accident Insurance Rider,
Family Accident Insurance Rider, Attentive Care Accident Protection
Plan/Rider, and EasyCare Refundable Accident Protection Plan only.



Photos of the street-level FWD Insurance Solutions Centre in Sheung
Wan:








The FWD Insurance Solutions Centre in Sheung Wan has been expanded
to street level to provide the general public with more
convenient access to FWD's services, as well as additional counters
and meeting facilities.











Locations and opening hours of FWD Insurance Solutions Centres in
Hong Kong:




Sheung Wan


Shop 3 G/F & 1/F, FWD Financial Centre,
308 Des Voeux Road Central, Sheung Wan, Hong Kong

Opening Hours:

Mon -- Sat: 9am -- 7pm

Closed on Sun & Public Holidays


Quarry Bay


13/F, Devon House, Taikoo Place, 979 King's Road,
Quarry Bay, Hong Kong

Opening Hours:

Mon -- Sat: 9am -- 7pm

Closed on Sun & Public Holidays


Tsim Sha Tsui


Suite 2605, 26/F Miramar Tower, 132 Nathan Road,
Tsim Sha Tsui, Kowloon

Opening Hours:

Mon -- Sat: 9am -- 7pm

Closed on Sun & Public Holidays


Kwun Tong


Office E, 12/F, Legend Tower, No.7 Shing Yip Street,
Kwun Tong, Kowloon

Opening Hours:

Mon -- Fri: 10am -- 2pm and 3pm -- 6pm

Closed on Sat, Sun & Public Holidays




Kwai Fong


Level 19, Metroplaza Tower 1, No. 233 Hing Fong Road,
Kwai Fong, New Territories

Opening Hours:

Mon -- Fri: 9am -- 2pm and 3pm -- 7pm

Closed on Sat, Sun & Public Holidays


Shatin


Unit 1720-21, Level 17, Tower II, Grand Central Plaza,
Shatin, New Territories

Opening Hours:

Mon -- Fri: 10am -- 2pm and 3pm -- 6pm

Closed on Sat, Sun & Public Holidays


About FWD Hong Kong & Macau


FWD Group spans Hong Kong & Macau, Thailand, Indonesia, the
Philippines, Singapore, Vietnam and Japan. In Hong Kong, FWD offers
life and medical insurance, general insurance, employee benefits,
and financial planning. The life insurance and general insurance
operating entities have been assigned strong financial strength
ratings by international rating agencies -- FWD Life Insurance
Company (Bermuda) Limited is rated "A3" by Moody's and "A" by
Fitch; and FWD General Insurance Company Limited is rated "A" by
Fitch.

FWD is focused on creating fresh customer experiences, with
easy-to-understand products, supported by digital technology.
Through this customer-led approach, FWD aims to become a leading
pan-Asian insurer that changes the way people feel about insurance.

Established in Asia in 2013, FWD is the insurance business of
investment group, Pacific Century Group.

For more information please visit WWW.FWD.COM.HK
and WWW.FWD.COM.MO
.


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